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Our claims model

Expertly executed claims from start to finish

We know your time is precious and best spent on your core business (rather than lengthy claims processes). That’s why we take care of it all for you, from start to finish. But more than that, we also advocate for you. As skilful negotiators, we know how to achieve the best possible outcomes. And with every claim managed by a senior broker, you will always have direct access to the industry’s most experienced insurance experts.

Led by senior brokers

Our senior brokers manage all claims with the day to day support of our legally qualified claims team. So you can rest assured that your claim is in the hands of someone with decades of experience, expert technical knowledge and robust insurance market intel.

Communication management

Regular communication among all stakeholders underpins our process. We manage all dialogue with loss adjusters, forensic accountants and project managers – as your advocate.

Process leadership

We drive the process from beginning to end – to settle claims efficiently and effectively. That means you can get on with running your business, while we do all the heavy lifting.

A consistent service

With other brokers, your claim will be managed by different staff at each stage of the process. But with us, you will work with one person throughout – the same senior broker you already work with.

Advocacy and negotiation

We partner with you to ensure that together, we control the agenda of your claims process. We also draw on our long-standing industry relationships and market position to negotiate a better claim outcome for you.

Claims reporting

We provide up-to-date claims intel to meet your needs. You will have industry and policy information at your fingertips for greater insight into the progress of your claim.


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